Tuesday 23rd of May 2017

Ordering / Cancellation Policy


This change in policy has not been an easy decision for us 

We have always enjoyed a good-faith relationship with our customers, and regret the need to make this change in order to safeguard the welfare of our business. Historically beekeepers have always understood that ordering queens is a contract between two parties.
In recent years, however, we have seen a rise in last-minute cancellations and non-acceptance of delivery from customers who have placed their orders months in advance.
Discussions with other producers reveal that because of this trend, they no longer accept unsecured orders.
 
 We ask our customers to seriously consider all the factors involved in preordering queens before placing an order with us:
  • Assess your anticipated operating schedule: Our queens will rarely be available before the 1st of July due to our northwest weather constraints.
  • If you plan to re-queen spring packages, you should assume that you have varroa mite infestation and allow approximately 1 month prior to re-queening to treat for mites. Even the best of queens requires a healthy hive to support her for the 6 weeks she will need to entirely convert your existing genetics to her offspring.
  • You will be notified by phone and/or email of our intent to ship 5-7 days in advance. (we routinely ship on Tuesdays)
  • Your queens will be shipped to you when available based on the date of your initial request, or the time frame agreed upon, (weather permitting).
  • Notify us immediately of inability to accept queens at that time you are notifies. You will have the choice of dropping to the bottom of our waiting list, or forfeiture of your pre-payment.
 Last minute cancellations result in damaging stress delays for our queens, and loss of new business for us from customers who seek queens elsewhere when they are informed of the length of our current waiting list.  
Having said that, we are not unreasonable, understanding that unforeseen things can happen to any of us, and are willing to discuss options on a case by case basis.